What happens to our IdeaExchange feedback?

posted Jul 12, 2011, 9:25 PM by Ezra Kenigsberg   [ updated Jul 12, 2011, 9:44 PM ]
Just posted this to IdeaExchange. Please vote for it! http://tinyurl.com/WhatWeAreDoingWithYourFeedback

THE PROBLEM

Customers feel their IdeaExchange submissions are underappreciated.

The occasional "Under Consideration" flag and rare salesforce.com response don't provide sufficient guidance. Just a few customer comments:

THE PROPOSAL

Add a "What We're Doing with Your Feedback" section to the top of EVERY IdeaExchange page that lists
  • Delivery Date (where possible)
  • Link to Suggested Workaround and/or Third-Party App (where possible)
  • Link to Discussion Group with Appropriate Product Manager

The update listed at the top of http://tinyurl.com/MultipleContactsPerTask is a step in the right direction. Please standardize, and expand on, that kind of responsiveness!
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