What happens to our IdeaExchange feedback?

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posted Jul 12, 2011, 9:25 PM by Ezra Kenigsberg [ updated Jul 12, 2011, 9:44 PM ]

Just posted this to IdeaExchange. Please vote for it! http://tinyurl.com/WhatWeAreDoingWithYourFeedback

THE PROBLEM

Customers feel their IdeaExchange submissions are underappreciated.

The occasional "Under Consideration" flag and rare salesforce.com response don't provide sufficient guidance. Just a few customer comments:

"It is so frustrating to see these ideas of things desperately needed sit on this idea board for years without any implementation in SF." http://tinyurl.com/FixTheCore
"This idea was created back in 2006 and it has over 36K votes. Why is. . . something so simple but so important to so many so low in the priority list?" http://tinyurl.com/StateAndCountryPicklists
"This is a huge weakness in Salesforce and one that needs resolving ASAP." http://tinyurl.com/MultipleContactsPerTask
"I agree that the Product Team seem very unresponsive concerning the need for an SFDC Android application." http://tinyurl.com/SalesforceMobileForAndroid

THE PROPOSAL

Add a "What We're Doing with Your Feedback" section to the top of EVERY IdeaExchange page that lists

Delivery Date (where possible)
Link to Suggested Workaround and/or Third-Party App (where possible)
Link to Discussion Group with Appropriate Product Manager

The update listed at the top of http://tinyurl.com/MultipleContactsPerTask is a step in the right direction. Please standardize, and expand on, that kind of responsiveness!

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