Migrating Knowledge

posted Mar 19, 2011, 6:39 PM by Ezra Kenigsberg
I haven't migrated anything into Knowledge yet, but I got my first two questions about it in the last two weeks, so I suspect this is something I'll be picking up more in the coming months.

Here are two links in Salesforce Help about importing into Knowledge:

It looks like KB articles are similar to Content in that there are two separate objects: 
  1. the article record and 
  2. an underlying version record. 
Loading a new article involves inserting a record into the version table*, at which point Salesforce automatically creates a corresponding article record.

* I did this with Data Loader, loading a new record to the “How To” table (API name: How_To__kav).